FAQ

Essi is a plant-powered wellness pen designed to help you pause, reset, and feel your best.
Each pen contains a blend of natural herbal extracts — no nicotine, no stimulants, no harmful
ingredients.

No. ESSI is a nicotine-free herbal aroma diffuser designed for wellness and clarity. It contains no tobacco, no nicotine, and no vaping components.



No. All Essi products are 100% nicotine-free and tobacco-free. Our mission is to provide a clean, herbal ritual without the addictive substances found in traditional alternatives.

Yes. Although Essi products are 100% nicotine-free and drug-free, we have a strict policy to ensure our products are used responsibly. You must be18 years or olderto purchase and use our products.

Essi is designed as a wellness tool for adults looking to enhance their daily routine with plant-powered aromatherapy. We do not market to, or encourage use by, minors.

Essi is made for anyone looking to feel balanced in a fast-paced world — students, creators,
travelers, night owls, early risers. Designed for adults (18+) only.

Essi is made with carefully selected, high-quality ingredients that meet U.S. and EU safety
standards. It’s nicotine-free and lab-tested for purity before each batch leaves the factory.

Our signature blends feature organic Mullein and refreshing Mint, combined with vegetable glycerin and natural aromatic extracts.

We usually process orders within 24–48 hours. Standard shipping typically takes 2–5 business days to arrive at your doorstep.

Yes! We want you to love your ritual. If you aren't satisfied with your first order, contact our support team within 30 days of delivery for assistance.

We take great pride in the quality of our herbal diffusers, but if something isn't right, we’re here to fix it immediately! Please contact our support team at hello@essipocket.com within 7 days of receiving your order. To speed up the process, please include:

- Your Order Number.

- A photo or short video of the incorrect or faulty item.

Once verified, we will send you a free replacement or issue a full refund—no extra shipping costs for you. Your satisfaction and trust are our top priorities!